Please note: A valid email address is required for order confirmation email and tracking number to be received.
Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.
Welcome to Pink Parrot Marketing
Following are a few guidelines to help you with purchases
Operations
How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
How do I add to the shopping cart?
You can add to the shopping cart basket from the detailed page of a product. Underneath the thumbnail image of every product there is a link titled "More details..." Click on this link to find more details and options
How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and show the item added to your cart. You can always locate the shopping cart "Basket" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
How do I get to the checkout?
First locate the shopping cart "Basket" in the top menu navigation bar. When the link to "Go to Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
How do I edit my items?
First locate the shopping cart "Basket" in the top menu navigation bar. You may add or delete items from here
Order Status
How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout. Please note: A valid email address is required for order confirmation email and tracking number to be received. Yahoo, AOL and Hotmail spam filters may block our confirmation emails if set too high.
How do I track my order? Has it been shipped?
An email will be sent when your order has been dispatch including your tracking number
My order never arrived
Please contact us via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
An item is missing from my shipment.
Please contact us via the "contact us" page if your order is incomplete or incorrect.
When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact us via the "contact us" page.
Australian Delivery Times - Australian Express E-Parcel Post
Standard Orders - Usually 2-4 Weeks Delivery: Your order will be processed as soon as possible. Items for order must be placed with our suppliers and will be approximately 2-4 weeks delivery. These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
Standard Orders Shoes - 4 Weeks Delivery: Your order will be processed as soon as possible. Items for order must be placed with our suppliers and will be approximately 4 weeks delivery. These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.
For delivery of urgent orders please let us know as we may be able to help.
International Delivery Times - Standard Airmail Post
Standard Orders - Usually 3-5 Weeks Delivery: Your order will be processed as soon as possible. Items for order must be placed with our suppliers and will be approximately 3-5 weeks delivery. These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
Standard Orders Shoes - 5 Weeks Delivery: Your order will be processed as soon as possible. Items for order must be placed with our suppliers and will be approximately 5 weeks delivery. These are estimated times only, if there are delays with our suppliers we will notify you of the changes.
Due to the volume of orders we receive, an item may go out of stock before we are able to make updates to our web site. You will be notified immediately if this happens so you can make changes to your order before it is processed.
For delivery of urgent orders please let us know as we may be able to help.
Shipping and Payment Options
Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and go to the shopping cart basket. Within this shopping basket there is a link called "Go to Checkout". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
Australia - Within Australia, Pink Parrot Marketing uses Express E-Parcel for our shipping - it is a cost effective, convenient and prompt method of delivery within Australia. All parcels require a signature as proof of delivery and can be tracked through Australia www.eparcel.com.au tracking system.
Express E-Parcel $7.95-$12.95 up (approx 1-3 days delivery)
Pink Parrot Marketing will not accept responsibility for losses in the Australia Post system, if your shipment is not received within 7 days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.
International Delivery - Standard Airmail Post:
Deliveries to overseas destinations can only be made to billing addresses.
- Standard Airmail Post New Zealand $14.95-$24.95
- Standard Airmail Post USA/UK/Others $29.95-$39.95
Internation Express Courier - Quotes may be requested for urgent delivery outside Australia, please contact us for a quote
International Customs and Duties: All foreign customs, import duties and any taxes or imposts are the responsibility of the purchaser. Pink Parrot Marketing will not pre-pay these charges. Pink Parrot Marketing will not accept responsibility for losses in the Australia Post or foreign postal systems, if your shipment is not received within 10 days of our Shipment Advice email, please let us know immediately and we will attempt to assist you in locating the shipment. Shipments are not insured unless you specifically request - insurance costs are charged at cost to you.
Payments Options
What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
Credit Card Payments: Pink Parrot Marketing has a fully secure online purchasing facility. It is as simple as selecting which payment options you choose and clicking on the appropriate option. To send sensitive payment details across the Internet we use a secure server which protects credit card details.
- Please note that all customer details are treated with the upmost discretion and our mail order list will not be provided to anyone else.
- Your credit card is only processed in our office where details are secure.
- We accept Visa, MasterCard and Amex. Your credit card statement will reflect charges as Pink Parrot Marketing
- Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
Due to credit card fraud problems. Credit card fraud can not and will not be tolerated. It undermines the entire growth of the Internet and computer companies worldwide. Pink Parrot Marketing will actively and aggressively fight all forms of credit card fraud.
International Credit Card Payments: All international orders from countries other than Australia and New Zealand, must be accompanied by further credit card validation - we will contact you after your order is placed regarding this issue
Please note that we reserve the right to refuse payments under certain circumstances, and may at times request an alternative payment method to a credit card payment. If there is any problem with your credit card we'll let you know.
Money Orders and Cheques: Click on "Send a Cheque Option" when choosing payment and print out your Invoice (Australian Orders Only)
- Fax or Post the order with your payment.
- We accept Cheques, Bank Cheque and Money Orders (from Australia Post)
- Please allow 5 working day bank clearance for cheques
- You will be emailed our Payment Help Information, please confirm payment details within 7 days to avoid cancellation
Fax: Australia (07) 5575 7687 You may choose to print out your order and fax to us.
Post: Pink Parrot Marketing
P O BOX 5198
Q Superstore, Mermaid Waters
QLD 4218
Australia.
Bank Transfers/Deposits: Our account details are as follows (Australian Orders Only)
Pink Parrot Marketing
Commonwealth Bank
BSB 064445
Account 10299142
Please make your payment immediately and include your order number, shown on your email confirmation. Failure to make payment within 7 days may result in cancellation of order.
Guarantees
Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
Privacy Policy
This privacy statement is created to show our commitment to your privacy.
Our site uses an online shopping cart order form that collects contact information (name, address, email address, credit card information) with the purpose of processing and shipping your orders.
Any information provided by the customers of Pink Parrot Marketing is strictly confidential. We do not sell or market email addresses, credit card information, and any other personal information of our visitors and customers to other companies.
Our site uses cookies to maintain shopping cart information and to monitor the effectiveness of our marketing efforts. Our site also collects IP addresses for the purpose of tracking fraudulent credit card transactions.
To protect our customer's privacy and all credit card transactions are billed under our company name "Pink Parrot Marketing". All orders are shipped via Australia Post.
Unless specified otherwise we may periodically contact our customers via email with special offers and send other email notifications.
Shop Guarantee: We take pride in our service and our aim is to provide an enjoyable time shopping on our website. If for any reason you are dissatisfied, please contact us.
Pricing and Billing
I have a question on my charges.
Please contact us via the "contact us" page if you have any questions regarding your order.
I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you.
When will my credit card be charged?
Credit cards are processed before orders are accepted, to confirm payment has been made. Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
Exchange Policy
What is your exchange, refund policy?
Buyers Guide
How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
Phone our Online Shopping Office: Australia (07) 5575 7685 International 61 75575 7685
We do not have a showroom or shop - sales are only available through our website or by phone orders
If our phone is unattended, please leave a message so we can return your call.
Fax: Australia (07) 5575 7687 International 61 75575 7687
Mail: Pink Parrot Marketing, P O BOX 5198, Q Supercentre, Mermaid Waters, QLD 4218, Australia
Email: You can contact the owners of this shopping cart via the "contact us" page located in the storefront.
Thank you for shopping with us
Pink Parrot Marketing Team